At REM, we are committed to protecting your privacy and ensuring transparency in how we handle data related to off-plan project listings. This policy outlines how we collect, use, and safeguard information in partnership with REM and third-party developers/authorities.

1. Data Collection

We collect and process the following data to support your use of the REM platform and website services:

• Client-Provided Data: Information you upload, including project details, pricing, floor plans, and official DLD QR codes.

• Developer/Authority Data: Off-plan project information provided by developers or regulatory bodies (e.g., DLD) and integrated into your REM CRM.

• User Data: Contact details of your team members and website visitors’ interactions with project listings (e.g., inquiries, views).

2. Use of Data

• To display approved off-plan projects on your website, ensuring accuracy and compliance with developer/regulatory guidelines.

• To provide CRM tools for managing sales, marketing, and client communication.

• To generate analytics on website performance and user engagement.

3. Compliance & Responsibilities

Client Obligations:

• You are responsible for securing written approvals from developers/project owners before publishing any off-plan project details on your website.

• Ensure all displayed data (e.g., pricing, timelines) is accurate and updated promptly if changes occur.

• Upload only official DLD QR codes for approved projects.

Our Role:

• REM provides tools to hide/unhide projects and integrate QR codes but does not verify individual project approvals.

• We will promptly notify you of significant regulatory changes affecting data compliance.

4. Data Security

• All project data and user information is stored on secure, encrypted servers.

• Access to your REM admin panel is restricted to authorized users via role-based permissions.

• Regular audits are conducted to ensure system integrity.

5. Data Retention & Deletion

• Project data is retained for as long as your account is active or until you request deletion.

• Unapproved or outdated projects can be hidden or removed via your admin panel at any time.

• To request permanent deletion of data, contact [email protected]

6. Third-Party Sharing

• Data may be shared with developers/regulatory bodies (e.g., DLD) to verify approvals or resolve compliance issues.

• We do not sell or share your data with unrelated third parties without your consent.

7. Your Rights

• Access: Request a copy of all data associated with your account.

• Correction: Update or correct inaccurate project details via your admin panel.

• Complaints: Contact us at [email protected] to address concerns about data handling.

8. Updates to This Policy

We may update this policy to reflect changes in regulations or our services. Significant updates will be communicated via email or portal notifications.

Contact Us:

For questions about this policy, approvals, or data management:

[email protected]

Note for Clients:

While we provide tools to streamline compliance, ultimate responsibility for securing approvals and adhering to local regulations (e.g., DLD guidelines) rests with your organization.